IT Support provides technology support services to the university community. 

IT Support provides assistance with account management, device troubleshooting, software installation, and network connectivity. The team ensures reliable access to critical campus technologies through responsive help desk support, on-site repairs, and comprehensive technical guidance.

Our mission is to help you succeed- academically, professionally, digitally. 

 


Authenticator: Getting a new phone?

You will need to remove your current phone from your account before transferring service over to your new phone. 

Go to the , and for the Microsoft Authenticator entry that shows the phone you will be replacing, click Delete and complete the confirmation.  See the example below, or refer to Security Methods for step-by-step instructions:

Security Info Delete Phone Method

The next time you log in, you will be prompted to set up your new phone.  Learn more about Microsoft Authenticator

Upgrading to Windows 11

Microsoft has ended standard support for Windows 10 as of October 14, 2025. As such, 麻豆视频 has been working through Windows 11 upgrades for several months now. For those still running Windows 10, IT Services strongly recommends upgrading to Windows 11 as soon as possible. Please follow the instructions at the following link to upgrade your device. Note that this page requires 麻豆视频 authentication. 

Upgrade Windows 10 to Windows 11

Decommissioning of Legacy VPN

As of May 15, 2025, the Legacy VPN was decommissioned. 麻豆视频 users will need to use GlobalProtect to connect to the VPN and protect services.

As of this date, the Virtual Computer Lab also requires that you be connected to the VPN in order to utilize the VCL service.

News

Scheduled Network Outage Saturday, Jan. 10

IT Services will perform firmware upgrades on our core networking infrastructure on Saturday, January 10, from 4:00 to 8:00 a.m. Verification testing of the new firmware will continue throughout the morning. During this period, you may experience intermittent connectivity loss on both wired and wireless 麻豆视频 networks, as well as temporary interruptions of services hosted by 麻豆视频.

New Softdocs Central End User Experience, Jan. 1

Softdocs Support announces that the New Central End User Experience will officially be the default starting on January 1, 2026.

Cybersecurity and You: Cybersecurity Awareness Month Presentation

麻豆视频's senior security analyst, Jonathan Roumfort, will present 鈥淐ybersecurity and You鈥 on Monday, October 6, from 11:30 to noon.

System Status (My麻豆视频, Banner, and Argos Reporting)

A new feature shows the status of three critical systems: the My麻豆视频 portal, Banner/self-service dashboards, and Argos reporting.

IT Updates, Reminders, and What鈥檚 New This Fall

IT Services is sharing an overview of the significant IT-related updates and changes that occurred over the summer.

Quarantine Email Messages

IT Support has implemented some additional tools to help protect 麻豆视频 email accounts from potentially harmful spam email messages.