Please follow the instructions below to clear cookies from your browser. If the browser below is not specified, please refer to the required specifications via their troubleshooting procedures.
Firefox: Click on Firefox in the upper left-hand corner. Next, go to History and click Clear Recent History. Make sure that Everything is selected as the "Time Range To Clear." Select Details and then select Cookies and Cache. Select Clear Now. Next, close all open Internet windows and tabs and open a new browser window.
A full can be found online. Please select Menu in the top left corner > Help & Support > FAQ.